Locks + Lounge Salon Policy 

​

​

 

Cancellations

Your appointments are very important to our team of professionals. We ask that if you must cancel or reschedule your appointment, you give at least 24 hours notice so that we have the opportunity to offer your reserved time to another client on our waitlist. We understand that sometimes emergencies happen, and it’s not always possible to give adequate notice.  However, be aware that if you repeatedly cancel appointments without proper notice, we reserve the right to ask for a non-refundable deposit to secure your next appointment.

We ask that you please reschedule or cancel at least 24 hours before the beginning of your appointment or you will be charged a cancellation fee of 50% of the cost of your service. 

 

Re-Do’s 

We always want you to be happy with your service! If you are ever dissatisfied with a service, please let us know within 7  days and we will be happy to reconsult with you and make a change if need be. A re-do service will only be honored with the stylist who performed the service, if the stylist has no availability within a reasonable time another stylist may consult and step in for service. NO refunds will be honored for any service, no exceptions. 

After 7  days all services are final & there will be a charge for any change in service.

​

Late Arrivals

Scheduled appointments have a 10 minute grace period to allow for unpredicted traffic or parking difficulties. If you anticipate that you will be late, please call/text ahead to see if we have the availability to complete your service in full. One late client can throw off our entire schedule and cause our other clients to be late for their commitments. Therefore, if you arrive more than 15 minutes late, we reserve the right to refuse partial or complete services.

 

Gift Cards/Gift Certificates

No cash advances: You cannot obtain any cash advance with your Gift Card or redeem your Gift Card for cash.

Validity and expiry of Gift Cards: We are not liable to redeem any Gift Card that is presented for redemption after the expiry date.

Lost or stolen Gift Cards: Treat your Gift Card like cash. Lost or stolen cards cannot be replaced or refunded.

 

 

Respect

Locks + Lounge Salon is a hair salon with the goal to provide ultimate relaxation to all clients. Please be courteous & keep your group conversations appropriate and your cell phone on silent. Please no phone conversations on speaker, if need be step outside, it is a small area and extra conversation is distracting. We all have busy schedules, please help us ensure a calm & peaceful environment inside the salon.

 

 

We Reserve the Right to Refuse Service To:

• Anyone with a scalp condition we suspect may be contagious

• Anyone with open or infected wounds on the treatment area

• Anyone in ill health that we may suspect may be contagious, or we fear could be harmed by our service

• Anyone more than 15 minutes late for an appointment

• Anyone demonstrating inappropriate behavior to our stylists and other customers